This page sets out the warranty for VOFUWOOD wall-mounted emergency torches purchased outside mainland China. Products purchased and used in mainland China are covered by separate terms published at www.vofu.cn/dc/.
1. Who gives this warranty
Awesome Hotel Equipment Manufacturing Co., Ltd., No.7 Jili Road, Hangzhou, Zhejiang, China. Email: james@vofu.cn.
2. What is covered
VOFUWOOD wall-mounted emergency torches and their wall brackets, purchased from us or from an authorised distributor, for one (1) year from the date of delivery. If a product fails within that year because of a defect in materials or workmanship under normal installation and use, we will, at our option, repair it or replace the part or the unit.
3. What is not covered
Batteries, which are consumable items. Damage caused by leaking batteries, misuse, dropping, water, fire, accident or events beyond our control. Products that have been opened, modified or repaired by anyone other than us or an authorised distributor. Loss or theft. Cosmetic changes that do not affect function, such as scratches or fading. Products without proof of purchase, or with markings removed or altered.
4. How to claim
Contact the distributor you bought from, or email james@vofu.cn with proof of purchase, photos or video of the fault including the battery compartment, and the quantity affected. We reply within 3 working days.
5. Shipping
Where you bought from a local authorised distributor, the distributor handles the claim locally. Where you bought directly from us, you pay the cost of returning the product to us and we pay the cost of sending the repaired or replacement product back.
6. Limits
Our responsibility under this warranty is limited to repair or replacement of the faulty product. To the extent the law allows, we are not responsible for indirect or consequential loss.
7. Your legal rights
This warranty is given in addition to, and does not affect, any rights you have under the law of your country.
United States: this warranty gives you specific legal rights, and you may also have other rights which vary from State to State. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the limitation in section 6 may not apply to you.
European Union: this commercial guarantee does not affect your statutory rights against the seller if the goods are not in conformity, which are free of charge.
United Kingdom: this warranty is in addition to your statutory rights, which are not affected.
8. Models with a dedicated battery
VOFU-10, VOFU-11 and VOFU-15 use a dedicated leak-proof battery that is currently stocked and serviced in mainland China only. Outside mainland China, battery delivery and after-sales service depend on local service coverage, which is still being built. We do not currently recommend these three models for projects outside mainland China and will offer them with full battery supply and service as soon as local service points are in place.
9. Version
Published 11 November 2026. The version published on this page on the date of purchase applies.